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News Items ...

This page contains the latest news from your surgery. It will be one of the most frequently updated pages on the site and we hope you will visit  here regularly to keep up to date with what is going on. We also publish a "printer friendly" version of this page for distribution at the surgery. Download the latest issue here.

As webmaster for the site, Dr Azfar edits this page from material supplied by the staff.

Any views expressed are his own and not necessarily those of the practice as a whole.

Comings and Goings

Dr Ann Threlfall has now retired after nearly 30 years of service to the practice. She will be very much missed by staff and patients alike. We are pleased to announce that Dr Shagufta Ali will be joining us permanently. Receptionist Eleanor Clancy has also completed training as a phlebotomist. We are still short of one doctor, and are making best use of our pharmacist and nurse practitioners’ time, so you will be asked for brief details when you book an appointment. You are not obliged to tell staff the reason, but it does help us direct you to the best person to help you.

IT Developments

Please ask the receptionist if you wish to enrol for online access to a summary of your medical record. We need your current mobile number if you wish to use the text message reminder service for appointments. If you receive a text reminder and no longer need the appointment, please use this service to cancel so we can reuse it. You can now ask your pharmacy to receive your prescription electronically, saving you a trip to the surgery to collect it first.

Fees for Non NHS services

Please see our website for the latest policy on this, or request a paper copy from reception.

Patient Participation Group

We are currently exploring the implications of the GM devolution programme with our PPG. This has led to new opening times of 8am-6.30pm. Other service changes arising from this will follow later. There is a PPG noticeboard in the waiting room.



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Access to Your Surgery

Because of the relative affluence and lower disease rates in our practice area, we get the smallest budget in Rochdale, 75 per patient per year compared to over 100 in town centre practices, and cannot afford to employ enough medical staff to meet patient demand. This practice has over 3000 patients per wte GP, (UK average 1800). Studies show that only 40% of patients actually require examination to deal with their problem. When you ask for a GP appointment, you may well be offered a telephone consultation later the same day, to assess your needs and urgency. Face to face appointments are then arranged during this call when necessary. Direct booking of face-to-face appointments is still available at different times in the week for each doctor. Help us to help you: Tell the receptionist if you feel your problem can be dealt with on the phone or not, be flexible with callback times, be ready to receive the callbacks and avoid the busiest times, ie Monday mornings and Friday afternoons if your problem is not urgent, and cancel your appointment if you no longer need it. You can do this online. Home visits are a very inefficient use of medical time and we are trying to reduce them. Our CCG agrees with this and has funded use of our out of hours service for late visit requests, for which we are grateful. Our patients can also access GP clinics at some other surgeries in the evenings and at weekends. Call 0161 763 8292 for details.

Please note the latest contact information below:

Telephone numbers:     01706 344125 for reception, 8am-6.30pm from 1st July. All calls received when we are closed will be diverted to the NHS111 service. Repeat prescriptions can be ordered in person, via some local pharmacies, the mailboxes on reception, online, or by fax on 01706 526882.

Training/Development

Surgery closed Thursday afternoons 12th October, 9th November and 14th December.

New Website

Our current website is now 10 years old and needs a refresh. We will be launching a “new look” site later in the year, so will not be updating the current one, or this newsletter, until then.

  

Last updated Sept 2017
All rights reserved 2007 site design by Dr S Azfar