the main area to access information on NHS and private services not
covered elsewhere in the site:
PHARMACIES - including their opening times
SYSTEM - including information on Connecting for
DIRECT, Walk-in Centre & Dental Access Centre
"Primary care" is so named because
it is the patients' first port of call to access health services. This
was traditionally via a visit to their local GP surgery but nowadays
may also be at a walk-in centre, a phone call to NHS Direct (particularly
outside office hours) or at one of the local community clnics, a dental
surgery, or via home-based care provided by district nursing
NHS England has Area Teams which
are responsible for the provision of these services to the communities
they serve. This practice like most others in the area is a business
in its own right, in the sense that we own our premises, employ our
own receptionists, practice nurses and administrative staff. We also
produce annual accounts of our income and expenditure. The doctors
are effectively the directors of the company, and their salaries are
based on shares of the profits it makes after staff, equipment and
building costs are met, rather than a set "wage" as such. The bulk
of our work centres around our contract with the NHS to provide GP
services to patients living within our agreed catchment area on behalf
of the Greater Manchester Area Team (GMAT).
The fact that we are independent
contractors to the NHS and not its employees is of crucial importance
in understanding our position and views as expressed in other areas
of this website and at the surgery, and is often the source of misunderstanding
about our roles and motives both by patients and NHS staff in other
disciplines who are not aware of this fact. We hope that this article
helps in explaining this.
We provide accommodation within
our premises for other primary care staff such as the district nurses
and health visitors, and receive allowances from GMAT towards our staff
costs and investment in our buildings in return. This makes the contract
rather complex to administer and this function is one of the main
roles of our practice manager and the PCTs contract manager. However
this arrangement means that we get a fixed team of attached staff,
and can be more flexible and innovative in our working practices with
scores achieved by the receptionists and nurses in recent patient surveys
reflect the high level of investment we have made in our team, and
we believe demonstrate the fact that not all GPs are actually taking home
the supposedly huge profits reported in the papers, but are ploughing
significant amounts back in to deliver high quality care in their
As well as our contract with the
NHS, we offer various non NHS services detailed elsewhere on this page.
Where we feel that patients' health problems warrant referral to more
specialised services, we can refer them to "secondary care" services,
usually based in hospitals or other treatment centres. In view of
the above, this can either be on a private or NHS basis, and in the
latter case we can now offer you a choice of providers for these services.
Your doctor will probably mention this if a referral is appropriate
in your case, but you are very welcome to ask about this at the
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The first 7 days (including Saturdays
and Sundays) of any period of illness should be covered by a self-certification
form (SC2). If for any reason your employer is not prepared to accept
this we can provide a private medical certificate for which a fee will
be charged, as this is not a statutory or NHS requirement.
If you are employed and eligible
for Statutory Sick Pay (SSP):
The first 7 days (including Saturdays
and Sundays) of any period of illness should be covered by a
self-certification form (SC2). If for any reason your employer is not
prepared to accept this we can provide a private medical certificate for
which a fee will be charged, as this is not a statutory or NHS
If an illness lasts longer than
7 days you will need to have a Statutory Sick Pay (SSP) certificate issued,
on a Med 3 form, commonly known as a standard "sicknote". Sick notes cannot
be backdated unless the doctor has seen you previously for the same condition
and it is an on-going problem, or there is evidence that you had the condition
throughout the period. In the case of hospital admission, the hospital doctors
will issue a Med 3 printed on yellow paper to cover the time spent as an
in-patient, and the GP will then issue a standard Med 3 to cover any recuperation
time spent off work after admission. If a GP has seen a discharge note from
the hospital and is satisfied with this you may not need to be seen to have
the Med 3 issued.
If you have a prolonged absence from work due to ill health, you will probably be expected to discuss the terms of your job contract with regard to this with your employer.
Following this, your GP may be
able to issue a med 3 stating that you may be fit to return to work provided
certain conditions are met by your employer such as adaptations to your work
station or amended hours etc. This is known as a "fit note"
If you are unemployed, self employed
or not eligible for SSP:
Med 3 forms will be issued
for about 13 weeks until you are invited to attend a work capability
assessment to decide whether you will continue to receive benefits,
or be allocated to a personal adviser about support to return to some
form of work.
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We are always looking
for ways to improve our service. We work to the NHS complaints procedure
guidelines. Please see the reception staff if you have a comment
or complaint about the surgery. If you have a problem with one of
the staff or a doctor, Susan Ingham (practice manager) or Judith Robinson-Hale
(assistant practice manager) are designated to deal with any problems.
We will take your comment or complaint seriously and deal with it in
private.You will have a reply or a chance to talk about
it and sort things out within five working days. You will not upset
the patient -practice relationship by any comment or complaint you
have, provided it is expressed in a reasonable
Alternatively you can contact:
Contracts and Complaints
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The practice is fully computerised
by Egton Medical Information Systems (EMIS), so that your care can
be more efficient and so that we can address the problems of preventative
medicine with the information we need at our fingertips. More details
about the system can be obtained here
From our online
services page, patients can now use a module called EMISAccess®, allowing secure access
to our system on order to use some of its facilities online. This includes
a summary of your medical records as per our contractual requirement with
the NHS. For access to more detailed information see the "medical records
The NHS now has a central database
containing summary records for all patients uploaded from GP systems like
ours. The idea is that any health professional treating a patient either at
their local surgery/hospital or when away from home will be able to access
this information to get basic medical information needed. The database may
also be used for research purposes in the future. This obviously has benefits
for patient care, but some patients are understandably wary of the risks of
a breach of security or confidentiality regarding their personal information.
All patients will be given the opportunity to opt out of this process before
it occurs but you can let us know from now if you wish to opt out, please
contact the practice manager about this if you wish to do so.
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These will at
all times be kept confidential. You have the right to see your health
records subject to any limitations in the law. You should be aware
that sometimes other members of the primary healthcare team might need
access to them. If you wish to see them please consult the practice
manager who will advise you on your rights under the current legislation
on Access to Health Records. We will at all times follow the rules
of the Data Protection Act.
There is easy access through the
front door for the disabled and there is a toilet for the use of our
disabled patients. However, access to the extension
is via two steps, so please let the receptionist know if you have difficulty
with steps so that the doctor can carry out his consultation with you in a
room with easier access. We can also arrange access to a lowered reception
facility for wheelchair users. Please inform the reception staff when making
the appointment that this may be necessary.
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There are leaflets in the waiting room giving advice on many illnesses and on health care issues. If you cannot find what you need please ask our practice nurses. The leaflets are available in other languages. We will make every effort to ensure that you receive any information which affects your health and care, and you may also receive some information leaflets printed from a database on our computer system during consultations with the doctors to help you understand your medical condition better. These are also available at our approved site Patient UK.
We are aware
that patients may well wish to search and download information from
the internet themselves. The doctors have no objection to discussing
this during your appointment but please remember that we only have
10 minutes available to do this so please do not bring in too much
material or request a longer appointment for this.
Please also note
that there is little or no regulation on quality of information posted
on many internet sites and we would ask you to follow a few simple
guidelines to help you obtain good quality, trustworthy information
from the internet:
is available here and from the Patient UK website referred
< back >You can download our own handy guide to managing minor illnesses here. (18KB). Our local pharmacies are now also operating a scheme which enables you to consult the pharmacists for advice on minor ailments and for reviews of long term repeat medications.
...This may save you an appointment!
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This is a 24 hour telephone advice service offered by the government allowing you access to health advice from nurses. Please dial 111.
Urgent Care Centre
(UCC) based at Rochdale Infirmary
NHS Dental Access
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Visitors to this
country who need medical treatment by a GP will not necessarily receive
this free of charge. Visitors from EEC member countries and some other
countries have a reciprocal agreement. Visitors from countries not
covered by a reciprocal agreement will be treated privately and will
also have to pay for medication at the pharmacy.
A receipt will be provided for re-claiming purposes.
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charge is made for services not included in the NHS. These include
some certificates to cover time off work and for financial or insurance
purposes, passport applications, vaccination certificates and forms
authorising private referrals. Medical examinations for special purposes
such as elderly driver, pre-employment, fitness to undertake sports,
HGV or PSV drivers etc are carried out at the surgery by appointment.
Fees charged are in line with recommended BMA rates. Ask reception
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The results line is open and Monday to Friday.
Most of our patients use our neighbouring Co-Op Pharmacy on Cutgate Precinct, or Lloyds Pharmacy within our Bury Road premises. These operate collection and delivery services from the surgery and are open as follows:
8.30am - 6pm Mon-Fri
9am - 2pm Sat
Lloyds' Pharmacy Bury Rd
Smaller number of patients use Norden Village Pharmacy. Boots and Superdrug Pharmacies also run a collection and delivery service from the surgery. Cohens on Milkstone Road operate a late night service until 9pm, and pharmacies located within local supermarkets tend to open longer hours also, some up to 11pm. When using our online repeat prescription ordering service you can specify which pharmacy you wish to use to collect your repeat prescription orders in the text box on the order form. You can now also nominate certain enabled pharmacies to receive your prescription electronically so it does not have to be collected from the surgery. You will need to complete a form at the pharmacy to do this.
is determined to ensure that staff who spend their lives caring for
others are not rewarded with intimidation and violence. ‘Violence’
means any incident where staff are abused, threatened or assaulted
in circumstances related to their work, involving an explicit or implicit
challenge to their safety, well-being or health. The definition is
not subjective - ‘Zero Tolerance’ means exactly that:
If any of our staff feel that intimidation or violence has occurred you will be asked to leave the premises immediately without being treated.
against staff working in the NHS is a crime and NHS employers and
their contractors will work with the police locally to prevent
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